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The business case for dmAnswers and your bottom line
By the time a potential customer has found your number and picked up the phone, you are pretty close to winning their business. That's why it's vital that all calls are handled professionally; too many businesses create a less than ideal first impression, not to mention give away their size, by leaving the way calls are handled to chance (or, as it's sometimes called, voicemail).
dmAnswers makes sound business sense
1: New callers get a better first impression. New callers will assume that you conduct business with the same professionalism that you answer their first call. They're judging you, so don't blow it!
2: People will prefer to do business with you because you are easier to do business with. Callers never get an impersonal answersphone, and you are much more likely to get their message.
3: All this means more sales. Unlike voicemail which drives sales leads away, dmAnswers allows you to fully capilalise on sales leads generated by your advertising, leading to increased sales closure and therfore increased profitability.
4: You may even be able to charge more. By giving callers a better experience, dmAnswers increases the perceived quality of your customer service, meaning that you may be able to charge more. Remember that people are often prepared to pay a premium for quality and reliabilty, believing that they will save time and money in the long run.
The alternatives: poor (and costing you sales) or too expensive to make sense
Voicemail is fine for individual use, but for serious businesses just doesn't cut the mustard: many people don't like leaving messages, and will simply call one of your competitors instead.
So why not hire a full time secretary? Small businesses experience much more irregular call patterns than large ones. Sometimes days go by with no new leads; at other times three prospects call in a single afternoon. Potential customers, however, do not appreciate this: what they're after is professional service from a company they can depend on, and their early impressions of you will depend on how well you answer their first call.
dmAnswers is the perfect solution for the business that cannot afford of justify employing a full time secretary, but appreciates the need to give all callers the best impression. Translated into profits, dmAnswers ensures that sales leads don't get away, making it good for your bottom line.
The dmAnswers difference: before and after stories